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Innovation, Knowledge Management, Uptake

Our clients strive for innovation, agility, responsiveness and efficiency, while having to comply with complex legacy and regulatory environments and working cultures. We help our clients to devise, plan for, and establish a knowledge architecture that is coherent, comprehensive, and fully aligned with their business objectives.
Knowledge Architecture

At Breard & Associates, we believe Knowledge Management (KM) is a practical discipline that must deliver concrete results. Whether you are establishing a nascent knowledge agenda or strengthening a mature KM strategy, we excel at driving improved knowledge performance. Our services include:

  • Strategies: Providing leadership and corporate support through the development of KM strategies and action plans that align with your business objectives. We also assess the required capacities for successful implementation.

  • Policies: Designing rules and procedures that offer practical guidance to help institutionalize KM and ensure the organization becomes truly knowledge-enabled.

  • Staffing: Defining KM functions and crafting job descriptions. We also support the establishment of KM teams and deliver specialized training to build essential skills.

  • Services: Assessing and assisting in the development of critical KM products and services tailored to your organization’s specific needs.

  • Processes: Embedding KM practices into core organizational workflows, including roles, projects, and performance monitoring, ensuring KM is integrated into daily operations.

  • Partnerships: Forming and nurturing knowledge-based alliances that enhance the organization’s collaborative capacity.

  • Results: Creating results frameworks and implementing monitoring and evaluation tools to measure the impact and effectiveness of KM initiatives.

Knowledge Content

Enabling the right staff to access the right information at the right time remains a persistent challenge for many organizations. Achieving this goal requires thorough analysis, thoughtful planning, and sustained commitment—often stretching resources beyond their comfort zone. At Breard & Associates, we help our clients focus on realistic objectives, identifying where strategic content management can have the greatest impact. Our services include:

  • Translation and Uptake: Developing strategies and action plans to maximize the reach and influence of select publications, ensuring your content garners the attention it deserves.

  • Document Management: Conducting systematic analyses, defining policies, establishing governance structures, and clarifying processes and responsibilities to ensure content is organized, accessible, and secure.

  • Publications: Supporting corporate branding, designing results-oriented development processes, setting standards and templates, building governance frameworks, and implementing quality assurance and evaluation measures.

  • Taxonomies and Metadata: Crafting ontologies and corporate terminology to build efficient content architectures, making information retrieval faster and more intuitive.

  • Processes: Applying proven methodologies to capture critical knowledge, document and update best practices, retain insights from departing staff, and systematize lessons learned.

Socialization

Knowledge ultimately revolves around people. Cultivating an organizational culture where sharing is actively encouraged and naturally rewarding calls for intentional design, practical tools, and proven techniques. At Breard & Associates, we guide you in creating and rolling out people-focused knowledge services such as:

  • Communities of Practice: Planning and deploying dynamic and efficient communities, including governance models, capacity building, product and service design, and impact evaluation.

  • Social Networks: Defining business requirements, selecting the appropriate platforms, setting up networking features, establishing content escalation procedures, and creating guidelines for both users and managers, followed by comprehensive deployment support.

  • Webinars: Determining requirements, choosing and configuring platforms, and facilitating the rollout of engaging virtual events.

  • Face-to-Face Engagements: Organizing or building the capacity to run activities such as Knowledge Fairs, Knowledge Cafés, After Action Reviews (AAR), self-assessments, and workshops.

Technology

Our clients seek to leverage select technologies that support their corporate goals and business strategies. At Breard & Associates, we ensure these solutions align with genuine business priorities, delivering both maximum end-user satisfaction and superior value for money. Our expertise centers on technologies that facilitate knowledge creation, retrieval, sharing, and management. Key deliverables include:

  • Roadmaps: Assessing high-priority needs, designing the target architecture, and defining an optimal range of ICT services—culminating in platform selection that aligns with organizational goals.

  • Implementation: Developing business requirements, specifications, and wireframes; managing expressions of interest (EoI), requests for proposals (RFP), and terms of reference (ToR); and overseeing due diligence, project management, deployment, and user training.

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